Credit LossesCredit losses – credit clients that have defaulted. Also referred to as bad debts. |
Cross Elasticity of DemandCross elasticity of demand refers to the sensitivity of the quantity demanded of one product to a change in the price of a related product. |
CultureCulture is an umbrella term which encompasses the social behavior and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities, and habits of the individuals in these groups. |
Current AccountCurrent account is a record of exports, imports, income receipts and payments and transfers of a country over a period of time. |
Current PricesCurrent prices are expressed in today’s value (i.e. today’s prices). Also known as nominal prices. |
Custom BrokerThese organisations oversee the movement of goods through customs and ensure that the documentation for a shipment is complete and accurate. |
Customer DriversThe three primary drivers of customer satisfaction are: Response time — the time it takes for the customer to get a response from a qualified person (i.e., someone who is going to attempt to resolve the issue). Resolve time — the time it takes for the customer to get the issue resolved to their satisfaction. |
Customer EngagementDefinition of customer engagement: Customer engagement monitors the relationship between a consumer and a company. This relationship is important for encouraging customer loyalty, increasing awareness and looking at customer satisfaction. |
Customer ExitsPart of managing a key account is the ability to know when to adopt, and similarly when to retire an account. A company with an unmanageable portfolio, since inappropriate customers have not been cleaned out, simply drains company resources, and ultimately profitability. There are two options for customers who should leave the portfolio: they should either be exited to customer tier below, or they should be completely exited, and their business lost to the supplier. When the choice to exit the customer to the below tier is done, the customer could be carefully and slowly withdrawn from company resources, as not to notice the change in key account status. |
Customer Market SurveyMarket survey is the survey research and analysis of the market for a particular product/service which includes the investigation into customer inclinations. A study of various customer capabilities such as investment attributes and buying potential. |