The flow of cash begins with the payment for raw materials and ends with receipt of cash on goods sold.

Used to facilitate the planning and control of cash.

Way of funding operations and growth by using different sources of funds, e.g. equity, debt or preference share capital.

finance provided for a short period (two to three weeks) that an organisation might use when they are waiting for approval of longer-term finance.

Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or service meets the needs of the subscriber and operator.

Service quality in the SERVQUAL model consists of five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. These dimensions are used in service quality gap, which implies that there is a difference between the expectations of customers and perception of services

Logistics customer service is a part of a firm's overall customer service offering, customer service elements that are specific to logistics operations including fulfillment, speed, quality, and cost. The term fulfillment process has been described as the entire process of filling the customer's order.

Definition of customer engagement: Customer engagement monitors the relationship between a consumer and a company. This relationship is important for encouraging customer loyalty, increasing awareness and looking at customer satisfaction.

The employee life cycle model (ELC) is an organizational method used to visualize how an employee engages with the company they are a part of. There are six stages involved in this model: Attraction, Recruitment, Onboarding, Development, Retention, and Separation.

customer service metrics, as the name suggests, provide data on your customer service team's performance in terms of efficiency and speed. These metrics focus purely on numbers, such as how many emails you receive per day, how many calls you answer, the rate of response, and so on.