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SCS Glossary
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Cash Cycle
Cash Budget
Capitalisation Structure
Bridging Finance
Network Design
Dimensions of Customer Service
Logistics Customer Service
Customer Engagement
Employee Engagement Cycle
Customer Service Measurements
Trade-Off
Control
Flexibility
Capacity Planning
Concurrent Engineering
Job Shops
Quality Assurance
Total Quality Management (TQM)
Purchasing
Transaction Costs
Rate
Rapid Transit
Public Transport
Fixed Cost
Fare
Mobility
Commuter Rail
Commuter Bus Service
Commuter
Congestion
Shareholders' Value
Cost of Equity
Free Cash Flow
Economic Value Added (EVA)
Value Drivers
Activity Based Costing
Forecast Accuracy
Seasonality
Customer Market Survey
Forecasting
Moving Averages
Holt's Method
Strategy
Supply Chain Strategy
Organisational Strategy
Culture
Innovative Products
Functional Products
Order lead Times
Implementation Barriers
Bill of Material (BOM)
Design to Order (DTO)
Assemble to Order (ATO)
Make to Order (MTO)
Engineer to Order (ETO)
Procurement
Manufacturing
Maglev
Hybrid Vehicle
Green Car
Corridor
Mergers
Freight Forwarder
Custom Broker
Cabotage
Acquisition
Public
Public Relations
Marketing Segmentation
Marketing Research
Marketing
Consumer Buyer Behaviour
Intermediary
Micro Environment
SWOT Analysis
Indivisibility
Business Management
Business
Economic Principle
Social Responsibility
Transhipment
Market Economy
Convergence
Economies of Scope
Economies of Density
Performance Management
Selection
Recruitment
Supply Chain Management
Logistics
Product
Value Chains
Reverse Logistics
Efficiency
Effectiveness
Customer Service
Consumer Surplus
Consumer Price Index (CPI)
Producer Price Index (PPI)
Equal Advantage
Market Value
Indirect Labour
Counter-Argument
Supply Theory
Average Revenue (AR)
The Cost Function
Law of Decreasing Returns
Law of Increasing Returns
Work-in-Progress
Finished Goods
Raw Materials
Ordering Costs
Carrying Cost
Lead Time
Key Account Management
6-Step Selling Cycle
Grammar
Scarcity
Resources in Production
Economics
Order of Priority
Free Goods
Productivity
Portfolio
Mind Mapping
Validation
Refuting
Argument
Revising
Paragraph
Dependant clauses
Summarising
Plagiarism
Paraphrasing
Over Applied
Overheads
Mark-Up
Contribution
Direct Labour
Marked Price
Carriage on Purchases
VAT Payable
VAT Refundable
Output VAT
Input VAT
VAT Vendor
VAT
Reorder Point
EOQ
Prime Costs
Margin of Safety
Opportunity Costs
Indirect Material
Direct Material
Sunk Costs
Fixed Costs
Variable Costs
Relevant Costs
Statement of Financial Position
Statement of Profit and Loss
Dividends
Consumable Stores
Expense
Asset
Prepaid
Accrued
Credit Losses
Accrual Basis
Double Entry Concep
Owners’ Equity
Liability
Stakeholders
IFRS
GAAP
Accounting
Informal Sector
Structural Unemployment
Cyclical Unemploymen
Seasonal Unemployment
Frictional Unemployment
Unemployment
Incomes Policy
Stagflation
Cost-Push Inflation
Demand-Pull Inflation
Hyperinflation
Social and Political Effects
Economic Effects
Distribution Effects
Inflation
Trade Policy
Trade Balance
Terms of Trade
Speculation
Portfolio Investment
Open Economy
Net Primary Income Payments
Managed Floating
Import tariffs
Import Quotas
Gross Reserves
Foreign Exchange Market
Floating Exchange Rates
Financial Account
Exchange Rate Policy
Exchange Rate
Equilibrium Exchange Rate
Direct Investment
Depreciation
Current Account
Comparative / Relative Advantage
Balance of Payments
Autarky
Appreciation
Absolute Advantage
Value Added Tax
Taxation
South African Reserve Bank
Securities
Repo Rate
Progressive Tax
Privatisation
Open Market Policy
Nationalisation
Monetary Policy
Lags
Inflation Targeting
Indirect Taxes
Government Spending
Fiscal Policy
Financial Intermediary
Expansionary Policy
Direct Taxes
Demand Management
Contractionary Policy
Cash Reserve Requirement
Budget Deficit
Fiscal Budget
Bank Supervision
Accommodation Policy
Value Added
Real GDP
Purchasing Power
Production Method
Price Stability
Nominal GDP
Market Prices
Lorenz Curve
Income method
Gross National Income (GNI)
Gross Domestic Product (GDP)
Gross Domestic Expenditure (GDE)
Gini Coefficient
Full Employment
Factor Cost
Expenditure Method
Distribution of Income
Current Prices
Consumption of Fixed Capital
Constant Prices
Basic Prices
Balance of Payments Stability
Total Profit
Supply Curve of the Firm
Shut Down Rule
Profit Maximising Rule
Productive Efficiency
Price Taker
Price Discrimination
Perfect Competition
Oligopoly
Monopoly
Monopolistic
Market Structure
Industry or Market Supply
Industry Equilibrium
Demand Curve for the Product of the Firm
Company Equilibrium
Collusion
Break-Even Point
Allocative Efficiency
Variable Inputs
Total Variable Costs (TVC)
Total Revenue (TR)
Total Product (TP)
Total Fixed Costs (TFC)
Total Costs (TC)
Social Costs
Short run
Production Function
Private Costs
Normal Profit
Marginal Revenue (MR)
Marginal Product (MP)
Marginal Costs (MC)
Long Run
Law of Returns
Law of Diminishing Returns
Law of Diminishing Marginal Returns
Implicit Costs
Fixed Inputs or Inputs
Explicit Costs
Economic Profit
Economic Costs
Average Variable Costs (AVC)
Average Product (AP)
Average Fixed Costs (AFC)
Average Cost (AC) or (ATC)
Accounting Profit
Accounting Costs
Cross Elasticity of Demand
Luxury Goods
Essential Goods
Income Elasticity of Demand
Determinants of Price Elasticity
Perfectly Elastic Demand
Elastic Demand
Unitary Elastic Demand
Inelastic Demand
Perfectly Inelastic Demand
Total Revenue
Elasticity Coefficient
Price Elasticity of Demand
Elasticity
Taxes
Subsidies
Rent Control
Rationing
Quotas
Price Control
Minimum Prices
Maximum Prices
Black Market
Supply Schedule
Supply Curve
Supply
Substitutes
Shift of the Supply Curve
Shift of the Demand Curve
Relative Prices
Normal Goods
Movement Along Supply Curve
Movement Along a Demand Curve
Market Supply
Market Demand
Law of Supply
Law of Demand
Inferior Goods
Individual Supply
Individual Demand
Excess Supply
ExcessDemand
Disequilibrium
Demand Schedule
Demand Curve
Demand
Complements
Change in Quantity Demanded
Change in Demand
Wages and Salaries
Transfer Payments
Stock
Spending
Specialisation
Rent
Public Sector
Profit
Production
Natural Resources
Money
Macroeconomic Objectives
Leakage
Labour Intensive Production
Investment
Interest
Injection
Income
Imports
Human Resources
Human Capital
Household
Government Expenditure
Government
Goods Market
Foreign Sector
Flow
Firms
Financial Sector
Factors of Production
Factor Market
Exports
Entrepreneurship
Division of Labour
Consumer Spending
Circular Flow
Capital Intensive Production
Capital Formation
Capital
Wants
Social Science
Services
Semi-durable Goods
Schedule
Resources
Public Goods
Production Possibilities Curve
Positive Sciences
Opportunity Cost
Normative Sciences
Non-durable Goods
Needs
Microeconomics
Means
Macroeconomics
Inverse Relationship
Intermediate Goods
Homogeneous Goods
Heterogeneous Goods
Graph
Final Goods
Equilibrium
Economic Growth
Economic Goods
Durable Goods
Direct Relationship
Consumer Goods
Choice
Ceteris Paribus
Capital Goods
Motivators
Rewards
Reward Schemes
Facilitation Roles
Implementation Roles
Organisational Learning
Processes
Key Account Plan
Tactical Marketing Plan
Strategic Marketing Plan
Internal Audit
External Audit
PEST Analysis
Industry Driving Forces
Market Segmentation
Lifetime Value
Cash Flow
Customer Retention
Competitive Advantage
Supply Chain Integration
Supply Chain
Strategy Direction Matrix
Strategy Independence
Risk Reduction
Cost Reduction
Customer Drivers
Basic Relationship
Cooperative Relationship
Interdependent Relationship
Integrated Relationship
Exploratory Relationship
Relationship Hierarchy
Key Relationships
Relationship Stages
Resource Allocating
Customer Exits
Selection Criteria
Process Refinement
Globalisation
Customer Power
Customer Relationships
Evaluation
Compensation
Leadership
Sales Force
Follow Up
Closing the Sale
Handling Objections
Approach and Sales Presentation Methods
Planning the Sales Call
Prospecting
Technology
Time Management
Goals
Non-verbal
Verbal
Persuade
Listening
Communication
Maslow’s Hierarchy of Needs Model
High Involvement – Low Involvement
Decision-making
Sell Sequence
FAB Method
Marketing Communications Mix
Customer Orientation
Marketing Concept
Personal Selling
Prefix
Homophone
Context
Connotations
Denotation
Synthesis
Process
Draft
Cite
Brainstorming
Academic Essay
Academic Literacy
Skill
Reflection
Learning Style
Intellectual Skills
Higher Education
Academia
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